dht11's Privacy Policy

dht11 places the highest importance on the privacy of players in Bangladesh. This Privacy Policy clearly explains what information we collect, how we use it, and what measures we take to keep your information secure. By registering on our platform or using our services, you agree to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

1 What Information We Collect

The following types of information are collected to ensure a smooth and secure experience on the dht11 platform:

1.1 Personally Identifiable Information

• Full name and date of birth (for age verification)
• National ID number or passport details (to confirm identity)
• Email address and contact information
• Current residential address

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (to process transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

1.3 Technical Information

• IP address and device identifier information
• Browser type and version
• Login time, session duration, and platform usage patterns
• Information collected through cookies and similar tracking technologies

1.4 Gaming Activity Information

• Play history, betting patterns, and game preferences
• Bonus usage and wagering activity
• Account balance and reward records

2 How Information Is Collected

dht11 collects your information in the following ways:

• Directly Provided: Information you voluntarily provide through registration forms, verification processes, and support contacts.
• Automatic Collection: Information collected through cookies, web beacons, and similar technologies when you browse our website.
• Third-Party Verification: From approved service providers for identity and age verification.
• Payment Processing: Transaction-related information through bKash, Nagad, Rocket, Upay, and banking channels.

3 How Your Information Is Used

Collected information is used only for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing transactions — confirming deposits and withdrawals
• Providing bonuses, rewards, and VIP benefits
• Ensuring 24/7 live chat support

3.2 Security and Fraud Prevention

• Account protection and prevention of unauthorized access
• Detection of financial fraud and money laundering
• Ensuring legal compliance

3.3 Responsible Gaming

• Identifying problematic gaming behavior and intervening in a timely manner
• Keeping voluntarily set limits and self-exclusion options active

3.4 Communication and Improvement

• Sending important account notifications and security alerts
• Sharing promotional offers and updates with your consent
• Analyzing usage patterns to improve service quality

4 Data Storage and Security

dht11 applies industry-leading security measures to protect your personal information.

• SSL Encryption: All data transmission on our website is secured by 256-bit SSL encryption.
• Secure Servers: Your information is stored on firewall-protected servers where unauthorized access is fully controlled.
• Two-Factor Verification: Additional identity verification is required for changes to sensitive information.
• Regular Audits: Our security measures are assessed through regular external and internal audits.
• Restricted Access: Only authorized personnel can access necessary information, and they are bound to maintain confidentiality.

The data retention period is determined based on legal requirements and business purposes. Even after an account is closed, certain information may be retained as required by applicable law.

5 Sharing Information with Third Parties

dht11 never sells, rents, or provides your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions, shared with bKash, Nagad, Rocket, Upay, and banking partners.
• Identity Verification Services: With approved providers to complete the KYC (Know Your Customer) process.
• Legal Obligations: When required to provide information to authorities in compliance with applicable laws of Bangladesh or court orders.
• Technology Partners: Service providers essential for platform operations, who are bound by strict confidentiality agreements.

All third-party partners are contractually bound to follow their own data protection policies consistent with this Privacy Policy.

6 Cookie Policy

The dht11 website uses cookies and similar technologies. These technologies help improve your browsing experience and ensure the functionality of the platform.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website — such as maintaining login sessions, ensuring security, and saving your preferences. Without these cookies, the platform will not work properly.

6.2 Functional Cookies

These cookies are used to remember your language preference, display settings, and other personalized features.

6.3 Analytical Cookies

Used to collect anonymous statistics about platform usage, which helps us improve service quality. The option to disable these cookies can be found in your browser settings.

7 Your Rights

As a user of the dht11 platform, you have the following rights over your own information:

• Right of Access: The right to know what information we hold about you and to receive a copy.
• Right to Rectification: The right to request correction of any inaccuracies in your stored information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, though complete deletion may not be possible if legal obligations exist.
• Right to Restrict Processing: The right to request that the use of your information be limited for specific purposes.
• Right to Withdraw Consent: The right to withdraw consent at any time for marketing communications and optional data processing.
• Right to Complain: The right to notify our support team directly if you are not satisfied with how we handle your information.

To exercise these rights, please contact our support team.

8 Protection of Minors

dht11 strictly does not provide services to individuals under the age of 21. Age verification is mandatory during the registration process. We do not knowingly collect personal information from minors. If it is confirmed that information from a minor has been collected, it will be deleted immediately and the associated account will be closed. If you believe a minor is using our platform, please notify our support team.

9 Response to a Data Breach

If your personal information security is compromised for any reason, dht11 will take the following steps:

• Promptly investigating the breach and determining the extent of the damage.
• Directly notifying affected users as quickly as possible.
• Immediately taking technical measures to stop the data breach and prevent recurrence in the future.
• Notifying the relevant authorities in accordance with applicable legal obligations.

10 Policy Changes

dht11 reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be displayed on the website.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after changes will be considered as your agreement to the updated policy. You are advised to review this page regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, our dedicated support team is always ready to help you.