dht11 Terms and Conditions

01 General Introduction and Definitions

These terms and conditions ("Terms") set out the policies governing the dht11 platform and all its services. "We", "us" or "dht11" refers to the organisation operating this website. "You" or "player" refers to any person registered on our platform.

These terms apply to players in Bangladesh. By using the platform you acknowledge that you are responsible for complying with all applicable local laws and regulations. dht11 follows SSL encryption and fair play principles as a safe and reliable platform.

Key Definitions

• "Account" — the personal profile created by registering at dht11.
• "Balance" — the amount of money held in your account.
• "Bonus" — any promotional credit or benefit provided by dht11.
• "Wagering Requirement" — the amount that must be wagered before a bonus can be withdrawn.
• "Services" — all online gaming and betting facilities provided by dht11.

02 Account Registration and Eligibility

Age Limit and Eligibility

To open an account and use the services at dht11 you must be at least 21 years of age. By registering you confirm that you meet this age requirement. We may request valid identification for age verification at any time.

One Account Policy

Each person may create only one account. If a single person holds multiple accounts, those accounts may be closed and the associated balances may be forfeited.

Accuracy of Registration Information

All information provided at registration — name, date of birth, address, phone number and email — must be accurate and truthful. dht11 reserves the right to close an account if false information is provided.

03 Financial Transactions — Deposits and Withdrawals

dht11 supports all popular payment methods in Bangladesh and all transactions are completed through secure encryption.

Deposit

Withdrawal

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 10 to 45 minutes. Withdrawals are approved for verified accounts. Using bKash, Nagad or Rocket is recommended for the fastest service.

• Account verification must be completed before a withdrawal can be made.
• The payment method used for withdrawal must generally match the one used for the deposit.
• Additional verification may be required for unusual transactions.
• We may request information about the source of a deposit if needed.

04 Bonuses and Promotional Offers

Welcome Bonus

New players will receive a 100% bonus on their first deposit up to ৳10,000. For example, depositing ৳5,000 will earn an additional ৳5,000 bonus.

Wagering Requirement

A 25x wagering requirement applies to the welcome bonus. This means that if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before it can be withdrawn. The bonus amount cannot be withdrawn until the wagering requirement is fully met.

General Bonus Terms

• Each bonus offer has its own validity period — the bonus must be used within the time stated on the offers page.
• Each offer can be claimed only once.
• Deposits made via bKash, Nagad or Rocket are eligible for bonuses.
• Claiming bonuses from multiple accounts is strictly prohibited.
• dht11 reserves the right to modify, suspend or cancel any bonus offer at any time.
• If bonus abuse is suspected, the account may be reviewed.

05 VIP Program and Loyalty Benefits

The dht11 VIP program has five tiers. By playing regularly you can move up to higher tiers and enjoy greater weekly cashback.

Cashback is credited to your account automatically each week. VIP tier is determined based on your overall gaming activity. dht11 reserves the right to modify VIP terms and conditions.

06 Gaming Rules and Fair Play

dht11 believes in fair play. Our games are operated through secure and transparent technology.

Prohibited Activities

• Playing games using software bots or automated tools.
• Placing bets in collusion with other players.
• Attempting to hack the platform's software or systems.
• Using the platform for money laundering or any illegal purpose.
• Abusing or manipulating the bonus system.

Game Results

The outcome of all games is determined by Random Number Generator (RNG) technology. If a game is interrupted due to a server error or technical issue, dht11 may offer to return the stake or restart the game.

07 Account Closure and Suspension

Account Closure by dht11

dht11 reserves the right to suspend or permanently close an account in the following circumstances:

• If these terms and conditions are violated.
• If false or misleading information is provided.
• If fraud or illegal activity is suspected.
• If age verification fails.
• If prohibited activities are engaged in.

Account Closure by the Player

You may request closure of your own account at any time via our live chat or by email at [email protected]. A self-exclusion option is also available as part of responsible gaming.

08 Privacy and Data Protection

Protecting your personal information is our highest priority. We use industry-standard SSL encryption and your information is never sold to third parties.

The information we collect includes: registration details, transaction history, gaming activity and device information. This information is used only for service improvement, fraud prevention and legal requirements.

For more details, please read our Privacy Policy.

09 Responsible Gaming

dht11 places the highest importance on responsible gaming. We believe gaming should be an enjoyable activity — not a source of financial stress or emotional hardship.

• Play within the limits of your own budget.
• Do not chase losses by placing excessive bets.
• If you experience any problems related to gaming, contact us immediately.
• Make use of the self-exclusion or deposit limit features.

For more details, visit our Responsible Gaming page.

10 Dispute Resolution and Complaints Process

If you have a dispute or complaint, please first contact us via 24/7 live chat or by email at [email protected]. We aim to resolve all complaints as quickly as possible.

Complaints Process

1. Submit your complaint with full details via live chat or email.
2. Our team will review the complaint and begin an investigation.
3. The outcome of the investigation will be communicated to you by email.
4. You may submit an appeal against the decision.

The final decision of dht11 will be considered binding where applicable.

11 Limitation of Liability

dht11 is not responsible for:

• Game interruptions caused by loss of internet connection.
• Delays or errors by third-party payment providers.
• Issues with your device or software.
• Loss caused by your own error or negligence.
• Unforeseen circumstances (force majeure) such as natural disasters or cyber attacks.

However, we always strive to keep the platform running without interruption and to resolve any technical issues promptly.

12 Intellectual Property

All content on the dht11 website — logos, designs, software, graphics and text — is the intellectual property of us or our licensors. Copying, distributing or using any of it without our prior permission is prohibited.

13 Changes to Terms and Conditions

dht11 reserves the right to modify these terms and conditions at any time. In case of significant changes, you will be notified via your registered email or through the platform. Continued use of the platform after any changes will be considered as your acceptance of the updated terms and conditions.

The most recently updated terms and conditions will always be available on this page.

14 Contact

If you have any questions about these terms and conditions, please contact us:

• 24/7 Live Chat (in Bengali)
• [email protected]

Our support team provides round-the-clock service in Bengali.